Contenuto principale

Scope of Responsibility

The Office of the Ombudsman works to defend the rights and interests of citizens vis-à-vis the public administration. In order to properly discharge these duties, it operates freely and independently.

Provincial Government

The Office of the Ombudsman investigates complaints pertaining to the Provincial Government and can examine the activities of all public agencies and departments of the Provincial Government. This includes the public corporations entrusted with certain tasks by the Provincial Government, e.g., the South Tyrolean Residential Building Institute (WOBI).
The Office of the Ombudsman is also responsible for investigating complaints as well as providing consulting and mediating in matters pertaining to public health and environmental and nature protection.

Public Hygiene Agencies

The Office of the Ombudsman investigates complaints by patients who are dissatisfied with the services of public health agencies and informs them about their rights and duties.

Municipal Governments

In all municipal governments of the province, the Ombudsman also assumes the responsibility of the local ombudsman, and can (on the basis of agreements) monitor the administrative activities of local governments.

National Government

The Office of the Ombudsman is also responsible – though only until the National Ombudsman can take charge – for monitoring the activities of the National Government, insofar as they take place in South Tyrol, e.g., activities of the National Institute for Social Welfare (NISF/INPS) and of the National Welfare Institute for Employees in Public Agencies ex NFAÖV/INPDAP.
However, the areas of defense, public safety, and law are excepted. The initiation of official investigations as well as the provision of consulting services are possible only in the framework of this responsibility. In cases of doubt, just give us a call. In the case of other problems, we will do everything in our power to put you in contact with the proper agency.